Refund policy

Return and Refund Policy

Effective date: August 22, 2026

Thank you for shopping with The Garage at Cash Alley. This policy applies to products purchased directly through this online store.

30-day return window. You may request a return within 30 days after delivery. To be eligible, an item must be unused, in its original packaging, and accompanied by a receipt or other proof of purchase.

Start a return before sending anything back. Email info@cashalleygarage.com with your order number and the reason for your request. If your return is approved, we will provide return instructions. All approved returns must be sent to: 1203 Government St, Ocean Springs, MS 39564. Items sent back without prior approval will not be accepted.

Damaged, defective, or incorrect items. Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can evaluate the issue and make it right.

Non-returnable items. Except where an item is damaged, defective, or incorrect, we do not accept returns of perishable goods, food or consumable products, personal-care products, customized or personalized products, gift cards, clearance/final-sale items, or any item that cannot be safely resold.

Exchanges. We do not process direct exchanges. If an eligible return is approved, place a new order for the item you want after the return is accepted, unless we confirm another resolution in writing.

Refunds. After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit. If more than 15 business days have passed since approval, contact us.

Order changes and cancellations. We begin processing orders promptly. Contact us immediately if you need to request a change or cancellation, but we cannot guarantee that an order can be changed or cancelled after it has been accepted or processed.

Statutory rights. Nothing in this policy limits any non-waivable consumer rights that apply where you live.